Q&A

Good question. I am also confused because of the blog posting yesterday. And then when email quit working I couldn't find out if it was on or over (and congratulate the winner.) Let us know what you find out please.

Hello!

Yes, the Sony Bravia competiton has now finished - congratulations to Djinnstar who was the lucky winner!

Thanks,

J.

Since the competition has been won, and since we still have the "tiniest" of rendering glitches, I suggest you name all new rooms something along the lines of "Rerender til you get it right, please." LOL

Please bear with us and offer us your patience - the people working on this have sacrified their weekends and nights to sort the problem affecting rendering and we're all working really hard to make it as good as possible.

We're all human and the site is constantly improving and involving, so if we don't get something 100% right first time, accept our apologies but appreciate that we are trying to resolve the problem...

Thanks,

J.

Hi Jennifer,

I believe we have been and are being patient. I personally have been told the renedering is being "fixed" for 7 weeks now. And I have seen concerns and problems with it going back to February, long before I was even a member.

Biting comments are merely my way to vent the build up of frustration with the problem.

I do appreciate the hardworking tech team and the fact that they have sacrificed nights and weekends. Do you appreciate the 25,000+ mydeco members nights and weekends that were sacrificed creating from their hearts, only to see the work ruined in a rendering split second?

Is it maybe time to admit that this WONDERFUL AND FANTASTIC SITE has grown by unimagineable leaps and bounds and that you now need to consider hiring more staff, both technical and otherwise?

And of course I know you do not do the hiring, so please pass this on to whomever does.

No offense intended and no offense taken, wishing you all the best,

Sylvia

Jennifer your continued use of your 30 votes to say my response is not helful is unbecoming.

Hi Sylvia,

Rest assured, we are all as frustrated with rendering as you are, but unfortunately it's not a simple problem to solve. Chloe and Sam are the people responsible for this area and both of them are working 24/7 to ensure that the standard of high-quality renders is brought up to scratch.

In terms of your feedback, everyone at mydeco reads it - from the chairman right down to the interns - and we all react to it. Genuinely, we sympathise and we are all absolutely aligned with making rendering better. But we are working flat-out to sort it and can do no more than we are currently doing.

In terms of your questions:

1) What is the staus of repairing rendering?

Sam is working on this and expects things to be better in the next couple of works (but it will be an iterative process). To me, there are two issues: one is things not rendering properly (wallpapers missing, colours coming out as grey) which is the main issue.

but the second issue is colours not appearing identically to the preview. This is much more complicated as the software we've developed to render rooms in high-quality is incredibly complicated and no room is the same - different numbers of windows, lights, mirrors etc mean that sometimes colours cannot be matched exactly - this 'problem' will take longer to solve but will get better over time.

2) Is there or is there not a Render/Do not Render feature/button/tab being designed (as I suggested long ago) for 3-D Room Planner.

For now, we have agreed that it is better to fix high-quality renders so that they are all excellent, but if we feel that high-quality renders are not going to be 'up to scratch' within a reasonable time-frame then we may offer users the option to choose between a high-quality and existing render, as per your suggestion.

3) Do I need to be voicing my concerns and suggestions to someone higher in the mydeco organization than yourself?

As indicated above, everyone in the business reads the feedback and sympathises with your concerns - it all ends up getting actioned by the people you are already in discussions with, however. On a more principled note, please understand that it is of course in our interests to improve rendering and we are just as frustrated as you are: if rendering isn't up to standard users won't use our services: simple as that! Which is why we are investing so heavily in getting it right.

4) Does mydeco need to hear the same concerns and suggestions coming from their Designers before they will take them seriously.

We take all suggestions seriously. Your feedback sent via the form on the site goes to everyone from the Chairman and CEO right through to the accountant and lawyer. We always act on feedback and your input really is invaluable.

5) What do you recommend?

Please bear with us - that's all I can advise. We are working on these issues as we speak and we won't stop until rendering is sorted. But we're only human and we're working as hard as we can.

Thanks,

Barry.



TO ALL THE HARDWORKING TEAM AT MYDECO-----SINCERE THANKS. WE WILL TRY TO BE MORE PATIENT!